The Training and Competency Matrix (Matrix) is a tool for managers to plan resources needed based on competence and for employee development and training. The Matrix is intended to help employees prepare an Individual Development Plan (IDP) by identifying competencies needed and available training opportunities. A competency is the knowledge, skill, or ability needed to perform your position within your function.
Competencies are identified based on ;
The risks for the employee function.
Standard Operating Procedures (SOP)
The equipment used
Although the suggested competencies were given proficiency levels, these levels are only estimates of what might be needed for the position. Employees should consult with their supervisor/employer to determine individual requirements. The Matrix identifies existing trainings and the competencies usually taught in the training. The numeric levels for each training listed in the matrix is the estimated level at which a person would emerge at the end of that training. Since this information is only a guide and training agendas and/or instructors are subject to change, employees should check with the training source to verify the content of the training. This is normally done with Recognition of Prior Learning (RPL) to be accurate.
Broad-Based Black Economic Empowerment (B-BBEE) Consulting
We partner with our clients and help them optimise their B-BBEE scores. Improving on your score is an on-going process and it is important that the B-BBEE strategy fits in with the organisation’s strategy, as the organisation evolves. We assist clients with the transformation process and provide detailed analysis and recommendations to maximise results post verification.
We understand that each organisation has its own unique strategic objectives and challenges, so our bespoke approach ensures that the client is accommodated in all aspects. We do not adopt a “ones size fits all” approach as B-BBEE is not just a compliance exercise, but it is also about implementing changes that are aligned to the business strategy.
Learnership Project Management
We assist organisations with initiating any Learnership that they want to run, and we also manage all aspects of the Learnership up until the point of completion. Our full solution consists of the following:
Sourcing and selection of learners
Applying to the relevant SETA for grant funding (if applicable)
Setting up the programme schedule
Provision of learning material
Managing co-ordination amongst learners, facilitators, assessors, moderators, etc. We are also able to provide the client with facilitators, assessors, moderators and mentors if this is a requirement
Facilitate the distribution of the learning material
Keeping track of learner Portfolio of Evidence files and ensuring that the files are distributed to the relevant parties
Ensuring that all compliance documentation is collected and stored as required. This will include:
Assessment Results Reports
Evaluation forms/delegate feedback forms
Learner certification at the end of the course
This offering can be customised as we understand that each client’s needs are different.
Benefits of Process mapping
As you are already reading about process mapping, we’d guess you know at least a few benefits of doing it. However read this section carefully as it will help you convince others!
Makes understanding and communicating the process much easier among teams, stakeholders or customers
Serves as a useful tool for scenario testing and what-if assessments
Can be used as a marketing tool to prove to your investors or industrial customers that your business processes are reliable
Is a requirement of many types of standards and certification like ISO 9000
Makes process documentation more reader-friendly
Spread awareness of the roles and responsibilities of those who are involved
Helps identify flaws in the process and where improvements should be made
Aids teams brainstorm ideas for improvement or new changes that will help tackle challenges like retaining employees, declining revenue etc.
Helps reduce costs associated with development of products and services
Improve team performance and employee satisfaction
Can be used as learning material to train new employees
Helps measure the efficiency of work processes
Process Mapping assist in defining the different processes in a company or department and the competencies that is required to deliver to the standards that is required. Once the process, procedures, standards and equipment have been defined, an analysis can be done to define the competencies and skills required with the underpinning knowledge.The competency matrix is primarily a tool to help the team as a whole.
Types of Process Maps
Following is a list of different types of process maps along with a brief description and when you can use each. Choose the type of process map that is most suitable for your goal.
A basic flowchart is a simple map visualizing the steps of a process including its inputs and outputs.
WHEN TO USE:
to plan new projects
to model and document a process
to solve problems
to help teams communicate ideas better
To analyze and manage workflows
High-level Process Map
This is also known as a value chain map or a top-down map. It shows the core activities of a process. It doesn’t go into much detail about decision points, rework loop, roles involved etc.
WHEN TO USE:
to design and define business processes
to identify the key steps and key details of a process
Detailed Process Map
A flowchart that shows a drill-down version of a process. This means all the details of the sub-processes are contained in this type of map.
WHEN TO USE:
to give all details (inputs and outputs) related to a process step
to document the decision points within a process
A flowchart that shows the relationships between process steps and the functional units (teams/ departments) responsible for them with swim lanes. It’s also known as a deployment flowchart.
WHEN TO USE:
to identify the key roles responsible for the process and how they relate to each other
to highlight how a process flows across company boundaries
to identify potential process failure, redundancies, delays, rework, excessive inspection etc.
SIPOC shows the key elements of a process such as Suppliers, Inputs, Process, Outputs, and Customers.
WHEN TO USE:
to identify the key elements of a process before doing a detailed map
to define the scope of complex processes
can be used in the Measure phase of the DMAIC methodology (DMAIC is an acronym for Define, Measure, Analyse, Improve, Control. DMAIC is the process improvement methodology of Six Sigma that’s used for improving existing processes.)
Value Stream Map
Value stream maps visualize the flow of material and information that is needed to bring your product to the customer.
WHEN TO USE:
to record measurements of the inputs and outputs of process steps
to identify waste within and between processes
to document, analyze and improve the flow of information and material
to gain insight into decision-making and process flow
to identify where to focus future projects or subprojects
Each step in a process is represented by a shape in a process map. These shapes are also called flowchart shapes.These are the most common shapesused in Process Mapping will be easier to understand. A detailed list of symbols are avalible below.
To represent a step/ activity of a process
To represent a decision that has to be made
To represent the start and end of a process
To represent the connection between two stepsand the direction of flow
To represent data or information that can beread by people
Process Mapping Best Practices
Before identifying the process steps, start with identifying the start and end points of the process. This helps with setting limits
Make your process maps as easy and simple as possible to read and understand by anyone in your company
Keep only the necessary details on your map. Not less or more than needed to identify areas for improvements
Make sure you use the correct process map symbols when drawing to avoid confusion
Include all the key stakeholders when mapping the process to avoid missing out on important information or steps
Process/ Operations Symbols
Predefined Process / Subroutine
To represent a process that is already pre-defined
To represent a process step that is an alternative to the normal process step
To represent a delay or a pause before the process flow continues
To represent automated steps that need to be stopped manually
To represent something that needs to be modified or adjusted in the process before continuing
Branching and Control of Flow Symbols
To represent an inspection point in the process flow
To represent cross-references and links to the process from another process on another page
To represent a step that will merge several steps into one
To represent a process that is divided into parallel paths
To represent the ‘or’ logic
To represent the ‘and’ logic
Input and Output Symbols
To represent inputs to and outputs from the process
To represent multiple documents
To represent data that is displayed to be read on a screen or display
To represent process steps that will be manually performed by a person
File and Information Storage Symbols
To represent stored data
To represent a database
Direct Access Storage
To represent a hard drive
To represent an internal storage device
Data Processing Symbols
To represent a step in which data is organized in a standard way
To represent the sorting of items in a particular order